New Price Available Now
Price Change FAQ
Q: When will the new price be available?
A: We are launching the new price on November 2nd 2013 EST
Q: Do I need to keep paying the annual subscription to use my guides?
A: No, the guides that you download during your subscription is yours to keep and you can continue to use it without renewing your subscription. Your account will return back to trial (unpaid) status once the subscription is over and you can only update the addon and trial guides.
Q: Will the subscription automatically charge me after a year?
A: No, after a year your subscription will expire and you will need to enter your payment details again to renew.
Q: What happens if I loose my guides after the subscription is over, how can I recover them?
A: It will be your responsibility to back up the guides that you downloaded. If you wish to download the guides from our server you will need to renew your subscription.
Q: Will the old price model still be available?
A: We are trialing the subscription pricing for approximately 2 weeks (beginning on Friday November 2nd) and during this time the old price model will not be available for new users. If the new subscription fee prove to be popular then we will likely adopt it permanently.
Q: What happens to users that purchased the subscription model if you go back to the old pricing model ?
A: Those users will still get what they paid for which is the complete package of Dugi Guides with 1 year worth of updates.
Q: Is Dugi Gold Academy included?
A: No, the offer is only for our in-game guides.
Q: Will I still get updates for the guides that I have already purchased?
A: Ye,s you will still receive free updates for the current expansion, you don’t need to purchase the subscription to update your guides.
Q: Will the loyalty program still be honored?
A: Yes, old customers that obtained the loyalty member status will still receive their lifetime updates.
Q: Will you still offer the loyalty program with the subscription model?
A: Yes at the same price threshold, same deal as before.
Q: I already owned x guide(s) from the old pricing model, can I still purchase individual guide or packages?
A: Yes you can still purchase individual or packaged guides at the same original price.
Q: I already owned x guide(s) from the old pricing model, will you offer a cheaper upgrade option to switch over to the subscription model.
A: Because there are too many different combinations of our customer’s account we won’t be offering a cheaper upgrade option. If your purchased is less than 60 days old the best course is to refund your original purchase then purchase the subscription or you can purchase using the old price model to upgrade your guides.
Q: Will the old price model include expansion updates?
A: The normal expansion update fee will still apply for the old price model, unless your purchase is within the 3 month grace period before the expansion is release. This is probably a good time to purchase 1 year subscription for guide updates as it will be cheaper.