[Dugi]

hotohorikakashi said:

I did the solutions you suggested and I was putting in all my details correctly but nothing worked.

It’s very likely you still entered the incorrect credentials, I tested your account and it does work. 

[Dugi]

a very common issue is that people are putting in their email address instead of their username for the installer.

Make sure you enter your username correctly. 

[Dugi]

do you mean with it accepting your username and password but still doesn’t log you in?

[Dugi]

we’re thinking maybe we can allow something like the main player with the paid guides can place waypoints for other players without the guide automatically, so you both are seeing the same waypoints with the same description in-sync with each other but only the player with the paid guides can see the full instruction on the small frame etc

[Dugi]

we’ll get that up soon

[Dugi]

try to log out and log back in from the members area

[Dugi]

Hi looks like your annual sub have expired on 04/05/18 you need to renew it and reinstall

[Dugi]

Morgana5 said:

As Classic release approaches Im curious why there is no video advert or forum post about Dugi’s plan for a leveling guide?   I assume hes waiting for beta like most but still, any news Dugi?

We haven’t been able to work on it at all since beta access is not available yet. We really need access to it first to get started.

[Dugi]

make sure you are using the latest version of the installer available here

https://www.dugiguides.com/dgmembers/

and make sure you type your username and password exactly correct, make sure no blank spaces

username: elysiumsoul
and your password

[Dugi]

seems to be a conflict with TSM how often does this happen? can you provide step to replicate the issue

[Dugi]

It only seems to be for one of my characters, a Night Elf on Khaz’goroth and the arrow’s not worked since I started this character.

try typing /dugi fix 
can you press the green dot on the small frame this should display the waypoint arrow. 

Do you see the zone map? try disabling the Zone Map by clicking the DG icon and untick Zone Map 

Also when I load dugi I have to login all the time and it still showing me as trial user but I seem to be able to use the guide in game ok.

This is because you have entered the incorrect user name and password, and you have just been using the trial guides. make sure you type it exactly correct, it should say Welcome hotohorikakashi 
enter your username: hotohorikakashi in the field and password correct.

[Dugi]

you should be able to click on the green button next to the quest step to refresh the waypoint

[Dugi]

hotohorikakashi said:

I’ve got this problem too and I am not in any dungeons just questing normally.

can you describe the issue, where is your character located? 
maybe the arrow was moved by accident and hidden behind other ui, try typing /dugi reset

[Dugi]

I just though of a good way of doing this, we’ll see if we can implement it. 

[Dugi]

ok we’ll keep testing

[Author]

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