Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 19, 2020 at 12:58 am #164720
    jydradi

      Hi!  I am having an issue with the in-game guide.

      I paid for the full guide (monthly subscription), but in game NONE of the advanced options purchased are available in game.  Only the basic version.  (For example, the achievement guide literally only has the winterspring gind from Classic, starting at lvl 55.  I bought the guide for the BfA Pathfinder achievement)

      My active subscriptions are:

      • Dugi In-Game Guides WoW Retail next bill 11/12/20 
        All in one package for both Alliance & Horde Leveling, Loremaster, Dungeons, Gear, Dailies, Events, Achievements, Professions, Reputations, Titles
        Includes All Patch & Expansion Updates
      • WoW Leveling
        Includes WoD Updates
      • WoW Lore & Dungeon
        Includes WoD Updates
      • Extra Tracking ModuleThis will add extra tracking on your map for achievements, rare npcs & pets.
      • NPC Journal ModuleThe NPC Journal Module add 5 new guides in a new journal format. Elites, Mounts, Pets Bosses and Followers

      October 19, 2020 at 3:31 am #168253
      Dugi
      Keymaster
        1. Load the Dugi installer
        2. Click on the settings and enter your DugiGuides Username (not email) and Password
        If it doesn’t say “Welcome, username” then you have entered the incorrect credentials, make sure username and password is correct. 
        4. Click Reinstall (after a new purchase)
        October 20, 2020 at 4:49 am #168257
        flieger83

          Hi Dugi!

          I have a worse problem. I get the correct welcome, everything seems to have loaded, but I don’t get a chance to set the guide for my area as I get a LUA failure almost instantly and it keeps coming back.

          I don’t know if this is a “guide” problem or ?  I have nothing else running.  Does the following mean anything to you?

          Thank you!

          Message: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field ‘Number’ (a nil value)
          Time: Mon Oct 19 21:45:21 2020
          Count: 2
          Stack: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field ‘Number’ (a nil value)
          [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:356: in function `SetupAutoGuidePOIButton’
          [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:993: in function <InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:817>
          [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:1361: in function `PopulateSmallFrame’
          [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:1908: in function `UpdateSmallFrame’
          [string “@InterfaceAddOnsDugisGuideViewerZGuides.lua”]:7058: in function <InterfaceAddOnsDugisGuideViewerZGuides.lua:7055>
          [string “@InterfaceSharedXMLC_TimerAugment.lua”]:16: in function <InterfaceSharedXMLC_TimerAugment.lua:14>
          Locals: self = <table> {
           PlayFlashAnimation = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1549
           OnEnter = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1488
           Enable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1859
           GetPOIButtonByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:300
           StatusFrame_GetDescriptionText = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:703
           IterateActiveStatusFrames = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:469
           OnDragStart = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1508
           OnHeader_Expand = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:228
           OnClick = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1291
           AddTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1715
           loaded = true
           OnDragStop = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1515
           SmallFrameBkg = SmallFrameBkg {
           }
           tabs = <table> {
           }
           stepOriginalOnLeave = <function> defined *:OnLeave:1
           Show = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:236
           ShowTabMenu = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1618
           name = “SmallFrame”
           Initialize = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:438
           stepOriginalOnEnter = <function> defined *:OnEnter:1
           GetQuestName = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:809
           collapsed = false
           Disable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1865
           Unload = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1991
           GetActiveTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1758
           StartFrameTransition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1848
           FlashFrame = <unnamed> {
           }
           OnHeader_Collapse = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:222
           UpdateAutoGuideIcons = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:273
           tabsBox = <unnamed> {
           }
           GetPOIIndexByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:295
           UpdateSmallFrameHeader = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:141
           SetupAutoGuidePOIButtonHighlight = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:308
           PopulateSmallFrame = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1317
           CheckButton_OnEvent = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1371
           UpdateProgressBarPosition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1574
           InitializeTabs = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1779
           ObjectiveFrameDugiBkg = ObjectiveFrameDugiBkg {
           }
           OnLeave = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:149
          October 20, 2020 at 8:33 am #168258
          Dugi
          Keymaster

            flieger83 said:
            Hi Dugi!

            I have a worse problem. I get the correct welcome, everything seems to have loaded, but I don’t get a chance to set the guide for my area as I get a LUA failure almost instantly and it keeps coming back.

            You still need to update the addon, check your install path is correct and reinstall 

            October 21, 2020 at 5:39 am #168260
            flieger83

              Hmm…I’ll try, thank you!

              October 24, 2020 at 2:18 am #168261
              stormalong

                I have that same error, just reinstalled as well. 

                Message: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field 'Number' (a nil value)
                
Time: Fri Oct 23 22:17:33 2020
                
Count: 1
                
Stack: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field 'Number' (a nil value)
                
[string "@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua"]:1361: in function `PopulateSmallFrame'
                
[string "@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua"]:1908: in function `UpdateSmallFrame'
                
[string "@InterfaceAddOnsDugisGuideViewerZGuides.lua"]:7058: in function <InterfaceAddOnsDugisGuideViewerZGuides.lua:7055>
                
[string "@InterfaceSharedXMLC_TimerAugment.lua"]:16: in function <InterfaceSharedXMLC_TimerAugment.lua:14>
                

                
Locals: self = <table> {
                
PlayFlashAnimation = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1549
                
OnEnter = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1488
                
Enable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1859
                
GetPOIButtonByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:300
                
StatusFrame_GetDescriptionText = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:703
                
IterateActiveStatusFrames = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:469
                
OnDragStart = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1508
                
OnHeader_Expand = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:228
                
OnClick = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1291
                
AddTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1715
                
tabs = <table> {
                
}
                
OnDragStop = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1515
                
SmallFrameBkg = SmallFrameBkg {
                
}
                
stepOriginalOnLeave = <function> defined *:OnLeave:1
                
stepOriginalOnEnter = <function> defined *:OnEnter:1
                
Show = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:236
                
ShowTabMenu = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1618
                
name = "SmallFrame"
                
Initialize = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:438
                
loaded = true
                
GetQuestName = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:809
                
collapsed = false
                
Disable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1865
                
Unload = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1991
                
GetActiveTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1758
                
StartFrameTransition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1848
                
FlashFrame = <unnamed> {
                
}
                
OnHeader_Collapse = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:222
                
UpdateAutoGuideIcons = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:273
                
tabsBox = <unnamed> {
                
}
                
GetPOIIndexByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:295
                
UpdateSmallFrameHeader = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:141
                
SetupAutoGuidePOIButtonHighlight = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:308
                
PopulateSmallFrame = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1317
                
CheckButton_OnEvent = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1371
                
UpdateProgressBarPosition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1574
                
InitializeTabs = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1779
                
ObjectiveFrameDugiBkg = ObjectiveFrameDugiBkg {
                
}
                
OnLeave = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1495
                
initialized = true
                
UpdateTabs = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1647
                
SetGuideForTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1768
                
Init = <function> defined @Interfac

                October 26, 2020 at 4:14 am #168266
                Dugi
                Keymaster

                  I have that same error, just reinstalled as well. 

                  You still need to update the addon, check your install path is correct and reinstall. 

                  Check that you have the latest update by checking in the addons menu. 

                  Do this to confirm that you have updated. 

                  1. Delete DugiGuidesViewerZ folder in your WoW/Interface/Addons folder
                  2. Enter the game and confirm that dugi is gone from the addon menu 
                  3. Reinstall 

                  October 26, 2020 at 8:38 pm #168269
                  bknumber1
                  Participant

                    I have reinstalled, I get the welcome bknumber1, all my products are listed, guide still doesn’t show up in game.  It’s loaded and I have the DG icon, but no arrow or guide selection interface.  

                    October 27, 2020 at 4:25 am #168272
                    Dugi
                    Keymaster

                      Click on the DG icon and make sure its in Gold mode 

                      if you can’t switch to Gold Mode then it’s likely you have the twitch/curse guide-less version installed.  

                      Make sure you set it to ignore with your Twitch installer and reinstall only with Dugi

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