So it does this manual install and via Dugi Installer?
If the answer is yes to both then you would need to submit a ticket to dugi or you can join the Discord server and then direct message Dugiguides; “find Dugiguides in the Member List, right click Dugiguides and then left click on Message”, if he is online he will be up the top or if he is offline he will be in the offline section.
It’s completely up to you on which you choose, just try to keep all account / payment info away from public areas, such as forum and Discord text / voice chat. 
For account issues I don’t have the access to look in to that area.