Edit: Didn’t see your second post. Anyways. A 37 quest is typically able to be picked up at lvl 32+, so that’s probably not the reason why you can’t pick it up. Read below.
It could be a breadcrumb quest from another zone leading to STV or a quest chain that started in an earlier zone that you’re missing. Or something Dugi needs to fix ::smile:
It’s easily temporarely fixed.
You can right click the pickup quest in the tracker to open the Guide window. Find the quest not available and double tick until there’s a read X in the box. It’ll then skip the quest+pre/follow ups. and the guide should point you to the next doable quest.
This is also how you skip a quest you don’t want to do (Example: Hogger).