Viewing 9 posts - 1 through 9 (of 9 total)
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  • #164720
    jydradi
    Member

    Hi!  I am having an issue with the in-game guide.

    I paid for the full guide (monthly subscription), but in game NONE of the advanced options purchased are available in game.  Only the basic version.  (For example, the achievement guide literally only has the winterspring gind from Classic, starting at lvl 55.  I bought the guide for the BfA Pathfinder achievement)

    My active subscriptions are:

    • Dugi In-Game Guides WoW Retail next bill 11/12/20 
      All in one package for both Alliance & Horde Leveling, Loremaster, Dungeons, Gear, Dailies, Events, Achievements, Professions, Reputations, Titles
      Includes All Patch & Expansion Updates
    • WoW Leveling
      Includes WoD Updates
    • WoW Lore & Dungeon
      Includes WoD Updates
    • Extra Tracking ModuleThis will add extra tracking on your map for achievements, rare npcs & pets.
    • NPC Journal ModuleThe NPC Journal Module add 5 new guides in a new journal format. Elites, Mounts, Pets Bosses and Followers

    #168253
    Dugi
    Keymaster
    1. Load the Dugi installer
    2. Click on the settings and enter your DugiGuides Username (not email) and Password
    If it doesn’t say “Welcome, username” then you have entered the incorrect credentials, make sure username and password is correct. 
    4. Click Reinstall (after a new purchase)
    #168257
    flieger83
    Participant

    Hi Dugi!

    I have a worse problem. I get the correct welcome, everything seems to have loaded, but I don’t get a chance to set the guide for my area as I get a LUA failure almost instantly and it keeps coming back.

    I don’t know if this is a “guide” problem or ?  I have nothing else running.  Does the following mean anything to you?

    Thank you!

    Message: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field ‘Number’ (a nil value)
    Time: Mon Oct 19 21:45:21 2020
    Count: 2
    Stack: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field ‘Number’ (a nil value)
    [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:356: in function `SetupAutoGuidePOIButton’
    [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:993: in function <InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:817>
    [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:1361: in function `PopulateSmallFrame’
    [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:1908: in function `UpdateSmallFrame’
    [string “@InterfaceAddOnsDugisGuideViewerZGuides.lua”]:7058: in function <InterfaceAddOnsDugisGuideViewerZGuides.lua:7055>
    [string “@InterfaceSharedXMLC_TimerAugment.lua”]:16: in function <InterfaceSharedXMLC_TimerAugment.lua:14>
    Locals: self = <table> {
     PlayFlashAnimation = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1549
     OnEnter = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1488
     Enable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1859
     GetPOIButtonByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:300
     StatusFrame_GetDescriptionText = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:703
     IterateActiveStatusFrames = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:469
     OnDragStart = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1508
     OnHeader_Expand = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:228
     OnClick = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1291
     AddTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1715
     loaded = true
     OnDragStop = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1515
     SmallFrameBkg = SmallFrameBkg {
     }
     tabs = <table> {
     }
     stepOriginalOnLeave = <function> defined *:OnLeave:1
     Show = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:236
     ShowTabMenu = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1618
     name = “SmallFrame”
     Initialize = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:438
     stepOriginalOnEnter = <function> defined *:OnEnter:1
     GetQuestName = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:809
     collapsed = false
     Disable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1865
     Unload = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1991
     GetActiveTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1758
     StartFrameTransition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1848
     FlashFrame = <unnamed> {
     }
     OnHeader_Collapse = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:222
     UpdateAutoGuideIcons = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:273
     tabsBox = <unnamed> {
     }
     GetPOIIndexByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:295
     UpdateSmallFrameHeader = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:141
     SetupAutoGuidePOIButtonHighlight = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:308
     PopulateSmallFrame = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1317
     CheckButton_OnEvent = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1371
     UpdateProgressBarPosition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1574
     InitializeTabs = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1779
     ObjectiveFrameDugiBkg = ObjectiveFrameDugiBkg {
     }
     OnLeave = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:149
    #168258
    Dugi
    Keymaster

    flieger83 said:
    Hi Dugi!

    I have a worse problem. I get the correct welcome, everything seems to have loaded, but I don’t get a chance to set the guide for my area as I get a LUA failure almost instantly and it keeps coming back.

    You still need to update the addon, check your install path is correct and reinstall 

    #168260
    flieger83
    Participant

    Hmm…I’ll try, thank you!

    #168261
    stormalong
    Member

    I have that same error, just reinstalled as well. 

    Message: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field 'Number' (a nil value)
    Time: Fri Oct 23 22:17:33 2020
    Count: 1
    Stack: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field 'Number' (a nil value)
    [string "@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua"]:1361: in function `PopulateSmallFrame'
    [string "@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua"]:1908: in function `UpdateSmallFrame'
    [string "@InterfaceAddOnsDugisGuideViewerZGuides.lua"]:7058: in function <InterfaceAddOnsDugisGuideViewerZGuides.lua:7055>
    [string "@InterfaceSharedXMLC_TimerAugment.lua"]:16: in function <InterfaceSharedXMLC_TimerAugment.lua:14>

    Locals: self = <table> {
    PlayFlashAnimation = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1549
    OnEnter = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1488
    Enable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1859
    GetPOIButtonByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:300
    StatusFrame_GetDescriptionText = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:703
    IterateActiveStatusFrames = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:469
    OnDragStart = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1508
    OnHeader_Expand = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:228
    OnClick = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1291
    AddTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1715
    tabs = <table> {
    }
    OnDragStop = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1515
    SmallFrameBkg = SmallFrameBkg {
    }
    stepOriginalOnLeave = <function> defined *:OnLeave:1
    stepOriginalOnEnter = <function> defined *:OnEnter:1
    Show = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:236
    ShowTabMenu = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1618
    name = "SmallFrame"
    Initialize = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:438
    loaded = true
    GetQuestName = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:809
    collapsed = false
    Disable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1865
    Unload = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1991
    GetActiveTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1758
    StartFrameTransition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1848
    FlashFrame = <unnamed> {
    }
    OnHeader_Collapse = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:222
    UpdateAutoGuideIcons = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:273
    tabsBox = <unnamed> {
    }
    GetPOIIndexByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:295
    UpdateSmallFrameHeader = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:141
    SetupAutoGuidePOIButtonHighlight = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:308
    PopulateSmallFrame = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1317
    CheckButton_OnEvent = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1371
    UpdateProgressBarPosition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1574
    InitializeTabs = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1779
    ObjectiveFrameDugiBkg = ObjectiveFrameDugiBkg {
    }
    OnLeave = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1495
    initialized = true
    UpdateTabs = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1647
    SetGuideForTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1768
    Init = <function> defined @Interfac

    #168266
    Dugi
    Keymaster

    I have that same error, just reinstalled as well. 

    You still need to update the addon, check your install path is correct and reinstall. 

    Check that you have the latest update by checking in the addons menu. 

    Do this to confirm that you have updated. 

    1. Delete DugiGuidesViewerZ folder in your WoW/Interface/Addons folder
    2. Enter the game and confirm that dugi is gone from the addon menu 
    3. Reinstall 

    #168269
    bknumber1
    Participant

    I have reinstalled, I get the welcome bknumber1, all my products are listed, guide still doesn’t show up in game.  It’s loaded and I have the DG icon, but no arrow or guide selection interface.  

    #168272
    Dugi
    Keymaster

    Click on the DG icon and make sure its in Gold mode 

    if you can’t switch to Gold Mode then it’s likely you have the twitch/curse guide-less version installed.  

    Make sure you set it to ignore with your Twitch installer and reinstall only with Dugi

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