Dugi Guides™ | World of Warcraft Leveling Guides © 2010 – 2026 › Forums › Troubleshooting › unable to load guides it says trial user when i have full loyalty

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 26, 2020 at 7:39 am #164537
    spyderman
    Participant

    is there now a monthly fee or as a loyalty player do I still get it all with the addons bought 

    January 26, 2020 at 8:17 am #167640
    Dugi
    Keymaster

    It shouldn’t say trial. Make sure you enter the correct username (not email)  and password.

    January 31, 2020 at 5:26 pm #167649
    mgibbons62
    Participant
    I have the same dam thing and I loaded it as well and sent you screen shots WHATS GOING ON!!!
    January 31, 2020 at 10:56 pm #167652
    Dugi
    Keymaster

    mgibbons62 said:

    I have the same dam thing and I loaded it as well and sent you screen shots WHATS GOING ON!!!

    you didn’t enter the correct username and password. it’s simple please do that first. 

    February 1, 2020 at 2:58 am #167654
    mgibbons62
    Participant

    I did enter the correct user name & passwod

    February 1, 2020 at 6:33 pm #167657
    mgibbons62
    Participant
    DUGI,
    So what I did was since I was in my profile I changed my password uninstalled DUGI GUIDES removed all files located on the C: drive under addons removed them as well and reinstalled it did a complete shutdown on my system and WHALA!!!
    I now have access to all my programs.

    DUGI May I suggest that when you are responding to your CUSTOMERS!!! that you give them the courtesy of answering their questions fully and completely with in-depth detail how to proceed and fix their issues. Your 1 line response does not help in fixing the issue such as mine which after almost 2 days of me trying to get this to load. I finally got it to work. The Username & Password I had was correct to get access to my account but I did a complete password change.

    February 2, 2020 at 3:48 am #167660
    Dugi
    Keymaster

    I don’t believe you, uninstalling, removing or whatever have nothing to do with it.  In the end you finally entered the correct username and password and it worked. 

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.